Refund policy

Returns & Refunds Policy

Return Period
Our customers have 30 days from the date they receive their product to return it. The product must be in the same condition as when it was received, including the 3M tape being intact, undamaged, and in a re-sellable condition.

Defective/Damaged Products
In the event that the product is defective, please take some photos of the product, and provide us with your order number and email, to orders@hicaustralia.com.au. This will help us process your return more efficiently. We will advise you on the next steps to either send you a replacement or issue you a refund.

Incorrect Product Sent
If the incorrect item has been sent to you, please email orders@hicaustralia.com.au providing the order number and the product code description on the product label. We will issue a return label and send you the correct product.

Change of Mind or Ordering Error
If you ordered the product by mistake or have changed your mind, we offer a full refund on the product. However, you will need to pay for the return shipping. If you are local, you can return it in person, provided the product meets the conditions outlined in the Return Period section.

Please note that all returns are subject to our review and we reserve the right to refuse a return if it does not meet the conditions outlined in this policy.