Frequently Asked Questions – Everything You Need to Know

Whether you're kitting out your 4x4 for touring or upgrading your daily driver, HIC Australia offers premium weather shields, roof spoilers, bonnet protectors, and more - all built for real-world fitment.
Below you'll find answers to common questions about compatibility, delivery, installation, and returns - all designed to help you shop with confidence.

Fitment & Trust

  1. How do I know your accessories will fit my vehicle?
    We match every product to specific vehicle models. Just select your make and model - and we’ll show you what fits. Need help? Our team can double-check before you buy.
  2. Why do customers choose HIC Australia?
    We’ve been trusted by Australian drivers for over 20 years. Our accessories are built to last, backed by expert support, and designed for real-world fitment and uncompromising quality.

Pickup & Delivery

  1. Do you offer local pickup?
    Yes! Free pickup is available at 56 Rosedale Street, Coopers Plains, QLD 4108.
  2. How long does delivery take?
    Metro areas: 1–4 business days. Remote and interstate: 3–8 business days.
  3. Do you ship internationally?
    We currently ship to New Zealand. Shipping costs vary based on size, weight, and carrier rates.

Installation & Payment

  1. Are installation instructions included?
    Yes. Every product comes with clear, step-by-step instructions for easy setup.
  2. What payment methods do you accept?
    We accept Visa, Mastercard, PayPal, Afterpay, Apple Pay, and other major payment platforms for a secure checkout.

Orders & Returns

  1. Can I track my order?
    Yes. You’ll receive tracking details via email once your order is shipped.
  2. What is your returns policy?
    If your item is incorrect, faulty, or doesn’t fit your vehicle, you can return it within 30 days. Just email us with a photo and we’ll arrange a refund or exchange. For change-of-mind returns, items must be unused and in original packaging.

Need help deciding? Our team is here to help - whether it’s fitment, delivery, or returns, just reach out and we’ll guide you through it.